Terms of Service

These Terms of Service are an agreement between [legal entity name] (“Lien Hunt”, “we”) and the organization that creates a Lien Hunt workspace (“Customer”, “you”). By creating a workspace, signing in, or using the service, you accept these terms on behalf of your organization and confirm that you are authorised to do so.

If we and you have signed a separate written agreement or order form covering the service, that document controls wherever it conflicts with these terms.

• Service — the Lien Hunt application, the attorney portal, the API, and any documentation or support we provide with them.
• Customer Data — everything you or your users put into the Service, including patient, case, attorney, lien, financial and document records.
• Users — the staff accounts you create and the attorney portal accounts you invite.
• Location — a practice site you configure in the Service. Fees are calculated per Location.

You are responsible for the accuracy of your organization’s details, for who you invite, for the permissions you grant them, and for everything done under your users’ credentials. Credentials are personal and must not be shared. We strongly recommend enabling two-factor authentication, and administrators can require it organization-wide.

You are responsible for having the legal right and, where relevant, the patient authorisations needed to enter Customer Data into the Service and to share records with the attorney users you invite. Deciding what a given attorney may see is your call, and the Service gives you per-case and per-document controls to make it.

New organizations get a 30-day free trial with no credit card required. Trial workspaces have the full feature set of the plan they are evaluating and are intended for genuine evaluation, including with your real cases. We may end or shorten a trial that is being used to abuse the Service.

At the end of a trial, access to the workspace is suspended until a plan is selected. Your Customer Data is retained for [30] days after suspension so nothing is lost while you decide.

The Service is licensed on a subscription basis, priced per Location per month or per year as shown on our pricing page or in your order form. Attorney portal users are included at no additional charge on plans that include the portal. Published prices are exclusive of taxes, which you are responsible for where applicable.

Fees are payable in advance and are non-refundable except where the law requires otherwise. Adding Locations or moving up a plan takes effect immediately and is charged pro rata; moving down takes effect at the start of your next billing period. We will give at least [30] days’ notice before increasing the price of an existing subscription. [Card processing and self-serve plan changes become available with the billing release; until then, plan changes are arranged with us directly.]

You retain all right, title and interest in Customer Data. You grant us only the limited licence needed to host, process, transmit, back up and display it in order to run the Service for you and to provide support you request.

Lien Hunt is software, not a funding company. We take no security interest, lien, or percentage of your receivables or recoveries, and we do not sell, rent or licence Customer Data to anyone. You can export your records to CSV, XLSX or PDF at any time, and to the API on plans that include it.

Customer Data routinely includes protected health information. You are the covered entity; we act as your business associate and will enter into a Business Associate Agreement with you. Where that agreement and these terms differ on the handling of protected health information, the Business Associate Agreement controls. Our Privacy Policy describes our practices in more detail.

You and your users agree not to:

• Access the Service, or any other organization’s data, without authorisation, or attempt to defeat its permission or tenant-isolation controls.
• Upload malicious code, or content you have no right to upload.
• Reverse engineer, resell, or use the Service to build a competing product.
• Use the Service to send unlawful communications, or to store data unrelated to your practice’s lien and case management.
• Interfere with the Service’s operation, including through excessive automated requests outside documented API rate limits.

We may suspend an account or organization that presents a security risk, or that materially breaches this section, and will tell you why. Where circumstances allow, we will ask you to remedy the problem before suspending.

Attorney users you invite may access only the cases you assign to them and only the documents you make visible. They agree to these terms in their own right when they accept an invitation, and their access ends when you revoke it or when the underlying case assignment ends. You remain responsible for deciding what to share; we do not mediate disputes between a practice and an attorney.

We aim to keep the Service available continuously and will schedule planned maintenance outside typical business hours where we can, with advance notice for anything expected to cause downtime. [A formal uptime commitment and support response targets will be stated here or in an order form.]

We improve the Service continuously and may add, change or retire features. We will not materially reduce the core functionality of a plan you are paying for during your current term without notice and a reasonable alternative.

We own the Service, including its software, design, documentation and trademarks. These terms grant you a non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. Feedback you send us is welcome and we may act on it without obligation; we will not identify you as its source without your permission.

Each of us may learn non-public information about the other. Each of us will protect the other’s confidential information with at least reasonable care, use it only to perform under these terms, and disclose it only to people who need it and are under equivalent obligations — or where the law compels disclosure, in which case we will give the other notice if permitted.

These terms run for as long as you have a workspace. Either of us may terminate for convenience effective at the end of the current billing period, or immediately for a material breach the other has not cured within [30] days of notice.

On termination your users’ access ends. Customer Data is available for export for [30] days after termination, then deleted from active systems, with backups ageing out on their normal cycle. Tell us before that window closes if you need help getting a complete extract.

The Service is a record-keeping and workflow tool. It does not provide legal, medical, billing or accounting advice, it does not practise law or medicine, and no alert, template, report or figure it produces is a substitute for professional judgement. Lien validity, perfection and enforceability depend on your jurisdiction and your paperwork — verify them with your own counsel.

We do not guarantee any financial outcome. Nothing in the Service is a promise about collections, settlement values, reimbursement rates, or the behaviour of an attorney, insurer or patient. Except as expressly stated in these terms, the Service is provided “as is” and we disclaim all implied warranties to the fullest extent the law allows.

Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, arising out of these terms. Our total liability arising out of or relating to these terms is limited to the fees you paid us in the [12] months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s liability for fraud, wilful misconduct or death or personal injury caused by negligence, or to anything else the law does not allow us to limit.

You will defend and indemnify us against third-party claims arising from Customer Data you entered without the necessary rights or authorisations, or from your use of the Service in breach of these terms. We will defend and indemnify you against third-party claims that the Service itself infringes their intellectual property rights. In each case the indemnified party must give prompt notice and reasonable cooperation.

We may update these terms. We will post the revised version here with a new “last updated” date and, for material changes, notify organization administrators at least [30] days before they take effect. Continuing to use the Service after that date means you accept the revised terms.

These terms are governed by the laws of [state], excluding its conflict-of-laws rules, and the courts of [venue] have exclusive jurisdiction. [Whether disputes go to arbitration, and on what terms, is a business decision still to be made.] Neither of us waives a right by delaying enforcement of it, and if a provision is unenforceable the rest survives.

Questions about these terms: [email protected]. Support: [email protected]. Notices to us should also be sent to [legal entity name, registered address].